Exchanges and returns are always free of charge, using our return methods and rules.
We use USPS priority mail. We will refund you when you use USPS priority mail for all returns and exchanges.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If your item is past the 14 day return policy timeline and/or is in lesser condition then was received it may be eligible for our REFRESH & REVIVE program! See page for all the details!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank. May take up to 10-14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Send us an email at email@example.com and send your item to: 22200 NE Basket Flat RD Battle Ground Washington US 98604.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 22200 NE Basket Flat RD Battle Ground Washington US 98604
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Contact firstname.lastname@example.org for all questions and concerns.